Refund policy

30-Day Return Policy

We offer a straightforward 30-day return policy for all unopened packages. If you wish to return an unopened product for any reason within 30 days of receipt, please contact us at hello@drink-supra.com, and we will assist you with the process. Please note we do not cover the shipping cost for returns.

30-Day Money Back Guarantee

We fully stand behind the quality of Supra. If you are dissatisfied with your experience after taking Supra for up to 30 days, you may receive a full refund. Please contact us at hello@drink-supra.com, and we will assist you with the process. Please note you will have to return any unused sachets or boxes if using your money-back guarantee. We will provide you with a prepaid return label that can be shipped at your nearest post office.

Return Shipping Costs

Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving an incorrect or damaged item, or if you are using your money-back guarantee. In such cases, we will provide a prepaid return shipping label.

Order Issues

If you experience any issues with your order, such as receiving the wrong items or damaged goods, please contact us immediately at hello@drink-supra.com. We will rectify the issue as soon as possible.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, allowing us to swiftly address and resolve the issue.

Refunds

Upon receiving and inspecting your return, we will notify you about the status of your refund. If approved, the refund will be processed automatically via your original payment method within 10 business days. Please note that processing times may vary depending on your financial institution. If more than 15 business days pass after approval without receiving your refund, please contact us at hello@drink-supra.com.

For all return or refund queries, please contact us at hello@drink-supra.com.